— Governance Data Management Performance Service

— Accessibility Roles and Responsibilities Personally Identifiable Information (PII) Information Security Termination of Service Changes to features and functionality Law Enforcement Access Attestation, Certification, and Audits Cloud Service Provider Data Cloud Service Customer Data Intellectual Property Rights Account Data Derived Data Data Portability Data Deletion Data Location Data Examination Availability Capacity Elasticity Service Monitoring Response Time Service Resilience/Fault Tolerance Disaster Recovery Backup and Restore Data Cloud Service Support

— Clause 10.2 Clause 9.5 Clause 10.5 Clause 10.6 Clause 10.7 Clause 10.10 Clause 10.12 Clause 10.13 and 10.9 Clause 10.3 Clause 10.4 Clause 9.4 Clause 10.11 Clause 10.8